Work with the North East's boiler service specialists

To keep your boiler running smoothly over 10 years or more, you should book an annual boiler service.

Your heating system works hard every day providing hot water and heating to your taps and radiators. In winter, the amount of strain put on central heating systems is even greater.

Gas Safe engineers make sure that every component within your boiler is working correctly. As your boiler gets older, the chances of individual components failing increase.

By spotting this early, those components can either be repaired or replaced. This means that your gas boiler will work for many more years and it will be so efficient that your gas bills stay low.

The first part of your boiler service will be a visual inspection. They will clean your gas boiler’s components and make any adjustments required to ensure optimal operation and efficiency.

Your engineer will also be able to inspect for any signs of damage to individual components and distress to the unit as a whole when it’s in operation.

Following that is a control check. Each control on your boiler will be checked to see that it’s functioning correctly. If a control is not working as expected, your home cover engineer will attempt to correct it on the spot.

The next step of your boiler service is to check both the combustion and flue releases. The flue is the pipe that goes from your boiler to the outside of your property. The layout, termination and the route taken will be checked as well as an inspection to make sure that there are no obstructions in the pipe.

Next, your boiler’s ignition pipes, flue ways, heat exchanger and main burner will be cleaned and checked for defects.

Following this, other components within your boiler are checked including electrical wiring connections, the operation of the flame sense device; the effectiveness of the flue mechanism, gas and pressure flow; heating controls, the high-limit thermostat, pilot burner, internal probes and cables, seals and safety devices.

The location of combustible materials is also examined in addition to whether there is adequate ventilation.

Your North East Gas engineer will then present you with a record of their inspection making note of both heat input level and boiler pressure level. Finally, they will make sure your boiler settings are the same as they were before they started their inspection.

Yes. Regular boiler servicing extends the lifetime of service your boiler can give you. Also, many manufacturers require you to get an annual boiler service as part of the guarantee they provide you on installation.

The longer you leave getting a boiler service, the more likely you are to need a boiler repair; the cost of a boiler repair can be many times more than the cost of boiler servicing.

All of the heating engineers we employ are Gas Safe registered engineers.

We provide our customers with fixed price gas boiler service quotes. Please let us know before we call around if there are any other gas appliances within your home that you want us to check or service.

Yes. As soon as we’ve finished your boiler service, we’ll update the manufacturer’s paperwork so that any existing guarantee you have with them remains valid.

Boiler manufacturers offer very long warranties to customers, but to keep those warranties valid; you have to have an annual boiler service. Many homeowners, landlords and business owners simply forget meaning that their boilers are no longer covered.

Gas boilers are manufactured to such a high standard that you should get at least 10 years’ use from them. If your manufacturer warranty is no longer valid, our heating engineers, all of whom are on the Gas Safe Register, will inspect your boiler to make sure that it’s working as efficiently as possible.

Your North East Gas engineer may spot issues with your boiler which they can fix and when your boiler’s fixed. You’ll benefit from lower gas bills and potentially get many more years’ use from your boiler.

We recommend that you check any existing heating cover or boiler cover packages you have taken out to see if they’ll pay for your boiler repairs before you get in touch with us directly. In most cases, your central heating breakdown cover will meet any expenses involved in repairing your boiler.

When you had your boiler installed, you would have received a guarantee lasting a number of years from your manufacturer. This normally covers the cost of replacement boiler parts as well as labour. In most cases, manufacturers require you to have an annual boiler service. If you don’t, this may void your warranty and you’ll have to pay all costs associated with boiler breakdowns.

In most cases, no. We’re able to fix most boilers on our first visit although, occasionally, we may need to source parts before we can complete the work.

Most modern boilers will provide ten or more years of service. If the cost of fixing the problems which caused your boiler breakdown is particularly high and particularly if the chances of your boiler breaking again are high, we may recommend that you install a new boiler.

North East Gas offers fixed fee boiler installation to homeowners, landlords and businesses across Newcastle, North Tyneside, Gateshead, South Tyneside, Northumberland, Wearside and Durham.

If you do need a new boiler, we’re able to offer finance to both existing and new customers, sometimes interest-free. Please note that we are not a lender, we are a broker. All lenders on our panel are authorised and regulated by the Financial Conduct Authority.